This document is an electronic record in terms of Information Technology Act, 2000 and published in accordance with the provisions of Rule 3 ) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of Needles and Thimbles marketplace platform.

Order

1. Appointments /Pick-ups are generally done between 8 am-8 pm (Mon-Sun)
2. Charges are non-negotiable
3. Estimated cost may vary, amount mentioned on the invoice will be considered the final payable amount
4. Being a prepaid service, 30% advance would be required at the time of appointment
5. A service charge of 10% of the total amount is levied on stitching price
6. Government Taxes : GST As Applicable – Varies From 5 to 12% depending on product type.
7. We do not undertake free of cost cancellation after the order is placed or the consultant has visited.
8. If a consultant visits you for an appointment and you decide not to place any order with us, then a visiting charge of 250/hour plus government taxes applicable would be payable by you
9. Once your order has gone into production any change in design not mentioned by you earlier, will result in alteration charge to be paid by you
10. Any order cancelled after appointment or fabric being picked up from you will result in 50% advance for forfeited (Follow link https://needlesnthimbles.com/return-policy/ for detailed terms of return & refunds)
11. Customers are required to provide their best fit garment similar to the garment to be made to ascertain the fit required by you
12. Off cuts will be thrown away or recycled unless the client requests to keep them
13. No cash refunds – Refunds are made in form of Credit Notes/Credit Voucher/Or In Form Of N&T Money: Which is only redeemable with Needles & Thimbles LLP
14. Cancellation or refunds are processed within 15 Days from the date of cancellation acceptance.
15. All orders placed with Needles & Thimbles LLP are subject to terms of conditions of the organisations.

Delivery

1. Standard delivery time is 5-12 working days.it may vary depending on various circumstances
2. Delivery Date of an order is calculated from the date customer makes advance payment (of 30%) and not necessarily the date order was picked on
3. Free delivery is applicable only on the first attempt at delivery. Please have someone available to receive the delivery in your absence. If you want to reschedule the delivery, please call us 3 days in advance to change the delivery date.
4. Trial for Suits and other garments will not be charged for the first time. But a convenience fee off Rs.200/trial will be charged after the first trial.

Alterations

1. You should report your fitting issues within 7 days from the date of delivering your order by contacting us at 82353-24827. Needles and Thimbles won’t have any liability of the product and won’t accept cancellations or refund requests 7 days after an order has been delivered.
2. If the fit of your garment is not per agreed specification, we’ll alter the garment
3. We only cater to 1 free alteration in a garment stitched by us. If any changes are required by the customer after 1st alteration will be chargeable
4. We offer no refunds in any case, as we sell custom-made products. According to international law, as we cannot reuse or resell the product (the item having been especially made for the individual according to their custom design), there is no resale value, and thus we are not required to accept returns
5. Prices for our service/product are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of products or the Service.
6. Any order that you place shall be subject to the restrictions and limitations not limited to, product availability and serviceable areas only